About this role
Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Major Duties and Responsibilities:
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Strengthen relationships with existing house accounts.
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Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
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Understand customers' business and strategy and our role with the customer.
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Ensure customer satisfaction and follow up.
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Communicate service issues to Department Managers/Supervisors.
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Action items lists maintained and updated weekly for follow up items.
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Identify opportunities and grow business from existing house accounts.
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10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
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Assist with collections when needed.
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Manage client profiles - separated out by location.
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Build territory maps showing number of accounts located in each city – update monthly
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Teamsell input & management for significant calls.
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Fluent in EI systems and demos in order to provide technical updated to LAM accounts
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Involve sales and operations at appropriate times.
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Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
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Turn major business opportunities and proposals over to Sales and operational issues to Ops.
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Management of Business Reviews – goal is to have a minimum of one per account per year
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Continually seek improvement in procedures and services to create more efficient and cost effective operations.
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Assume lead responsibility for the efficient delivery of all local (branch) services.
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Assist, and if needed, spearhead problem resolution for issues outside of local branch.
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Insure that a functioning and agreed upon invoicing - payment process is in place.
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Meet with the local customer to maintain customer information and satisfaction.
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Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!
Qualifications
Requirements- Skills, Education, Experience:
- 5 Years Account Management Experience
- Minimum two years Expeditors/industry experience.
- Ability to create/write customer requirements clearly for use by other Expeditor employees.
- Knowledge of required Expeditors operating systems as well PC skills including word processing.
- Demonstrated customer service skills and proven interpersonal skills.
- Level one Account Management certification.
- Level one Sales certification
Additional Information
Expeditors offers excellent benefits