About this role
Loan Recovery Officer
Responsibilities
- Monitor loan accounts and identify overdue and delinquent loans.
- Contact customers through phone calls, messages, emails, and other approved channels regarding outstanding payments.
- Follow up consistently with customers to secure repayment of overdue loans.
- Negotiate suitable repayment plans with customers where necessary.
- Maintain accurate records of all recovery activities and customer interactions.
- Escalate difficult or high-risk accounts to the appropriate supervisor or management.
- Conduct field visits to customers where required and in accordance with company procedures.
- Work closely with the Credit and Customer Service teams to resolve repayment issues.
- Ensure all recovery activities comply with company policies and applicable regulations.
- Prepare regular reports on loan recovery performance and outstanding accounts.
- Meet assigned recovery targets and contribute to reducing the company's non-performing loan portfolio.
- Maintain confidentiality of customer and company information.
- Perform other duties as assigned by management
Salary
N150,000 - N250,000 per month.
Application Closing Date
20th October, 2026.