Loan Recovery Officer

Loan Recovery Officer

Nairapoint Finance Limited — Loan Recovery Officer

Location: Ikoyi, Lagos Employment Type: Full-time

Job Purpose

• The Loan Recovery Officer is responsible for recovering delinquent and non-performing loans, minimizing portfolio-at-risk (PAR) and credit losses, and protecting the Company's asset quality.
• The role ensures timely collection follow-up, effective borrower engagement and restructuring, enforcement of collateral and security where necessary, and adherence to regulatory, legal, and ethical standards for debt recovery.

Duties and Responsibilities

Loan Monitoring & Early Delinquency Management:

• Monitor the loan portfolio daily to identify accounts that are due, overdue, or showing early signs of default.
• Contact borrowers through calls, SMS, emails, and visits to issue payment reminders and secure repayment commitments before accounts become non-performing.
• Maintain accurate aging analysis and delinquency tracking in line with internal credit policy and CBN prudential guidelines.

Collections & Recovery Operations:

• Execute structured collection strategies on delinquent and non-performing loans to maximize recoveries and reduce portfolio-at-risk (PAR).
• Negotiate repayment plans, loan restructuring, rescheduling, and settlement arrangements within approved authority limits.
• Coordinate the realization of collateral and enforcement of guarantees, working with Legal Counsel and approved recovery agents where necessary.
• Refer accounts to external solicitors or recovery agents when internal efforts are exhausted and supervise their performance.

Account Review, Provisioning & Reporting:

• Document all recovery actions, borrower communications, and promises-to-pay in the loan management system.
• Prepare daily, weekly, and monthly recovery reports, including collection rates, recovery trends, and PAR analysis, for management and the Credit Committee.
• Support Finance with loan classification, impairment provisioning, and write-off recommendations in line with IFRS 9 and regulatory requirements.

Compliance, Ethics & Risk Management:

• Ensure all recovery activities comply with CBN regulations, consumer protection rules, data privacy requirements (NDPA), and the Company's code of conduct.
• Conduct recoveries professionally and ethically, without harassment, intimidation, or unlawful disclosure of borrower information.
• Identify root causes of default and recommend improvements to credit underwriting, monitoring, and recovery processes.

Requirements

General Education:

• Minimum of a Bachelor's degree in Accounting, Finance, Banking, Economics, Business Administration, Law, or a related discipline.

Professional Qualification:

• Professional certification (e.g., ACA/ICAN, ACCA, CIBN, Chartered Institute of Credit Management) is an added advantage.
• Minimum 3–5 years of progressive experience in loan recovery, collections, or credit risk management within a bank, microfinance bank, or non-bank financial institution.
• In-depth understanding of loan recovery strategies, collateral realization, loan restructuring, and CBN prudential guidelines on asset classification and provisioning.
• Strong knowledge of Nigerian debt recovery laws, consumer protection regulations, and credit bureau reporting.

Key Competencies:

• Strong negotiation, persuasion, and conflict-resolution skills in dealing with delinquent borrowers.
• Sound credit analysis and ability to assess repayment capacity and restructure distressed loans.
• Meticulous attention to detail in loan documentation, aging analysis, and recovery reporting.
• Uncompromising integrity, professionalism, and ethical conduct in handling borrower accounts and sensitive information.
• Resilience, persistence, and strong communication and stakeholder engagement capabilities.

Application Closing Date

10th October, 2026.