About this role
Loan Recovery Officer
- Job Type Full Time
- Qualification Diploma
- Experience
- Location Nairobi
- Job Field Finance / Accounting / Audit
Job Purpose
- The Loan Recovery Officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.
Responsibilities
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Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
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Ensure proper documentation of open loan cases.
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Ensure customers are paying on time in assigned loan portfolio
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Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
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Recommend and work with external service providers on portfolio management by escalating repossession cases.
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Customer education to customers on impact on loan non-repayments.
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Supporting the analysis of causes for portfolio deteriorations
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Providing regular portfolio, compliance and routine report to the Write Off and Repossession Coordinator.
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Restructure loan repayment plan from delinquent clients as per policy and procedure.
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