Loan Officer Assistant

Loan Officer Assistant — Northgate Mortgage LLC

• Location: Farmington Hills, MI

• Nearby areas: Novi, Livonia, Southfield, West Bloomfield, Commerce Township, Farmington, Northville, Plymouth, Canton, Dearborn, Royal Oak, Troy, Birmingham, Warren, Sterling Heights, Detroit, Waterford, Auburn Hills, Rochester Hills, Madison Heights

• Compensation: Commission-Only

• No guaranteed hourly wage or base salary

• Earnings tied to loan activity, assigned production, and/or closed transactions

• Strong earning potential for high-performing team members

• Opportunity to grow into Licensed Loan Officer roles

• About Northgate Mortgage:

• Full range of residential and commercial financing solutions including Conventional, FHA, VA, Refinancing, Cash-Out Refinancing, Reverse Mortgages, Construction Loans, and Investment Property Financing

• Focus on personalized borrower support from application through closing

• Role Summary:

• Support mortgage origination by coordinating borrower communication, collecting required documents, managing loan files, tracking follow-ups, and assisting loan officers throughout the loan lifecycle

• Key Responsibilities:

• Support Loan Officers throughout the mortgage process

• Communicate with borrowers regarding documentation requirements

• Collect and organize loan-related documentation

• Track borrower follow-ups and outstanding conditions

• Manage multiple active loan files simultaneously

• Handle inbound and outbound customer calls

• Maintain detailed and accurate records

• Assist with loan application setup and file organization

• Coordinate with borrowers, processors, and internal teams

• Ensure timely document collection and submission

• Maintain confidentiality of borrower financial information

• Learn mortgage products, company systems, and compliance requirements

• Required Qualifications:

• Strong verbal and written communication skills

• Excellent phone presence

• Strong organizational and multitasking abilities

• Ability to manage multiple borrower files simultaneously

• Detail-oriented with high accuracy

• Comfortable making inbound and outbound calls

• Experience collecting documents and tracking follow-ups

• Strong customer service mindset

• Ability to maintain confidentiality of financial information

• Comfortable working in a fast-paced production environment

• Willingness to learn mortgage products, compliance guidelines, and internal systems

• Comfortable working in a commission-only compensation structure

• Reliable, motivated, and highly accountable

• Preferred Experience:

• 1+ years of customer service experience

• Administrative support experience

• Sales support experience

• Mortgage, banking, lending, real estate, or financial services experience

• Benefits (Available After 90 Days — Eligible Employees):

• Health Insurance

• 401(k)

• In-House Mortgage Training

• Loan Product Education

• Systems & Software Training

• Potential Company-Sponsored Licensing Education

• Potential Company-Paid MLO Licensing Support

• Career advancement path to Licensed Loan Officer

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