Loan Management & Recovery Officer

Loan Management & Recovery Officer

Location: Port Harcourt, Rivers Employment Type: Full-time

Job Description Our client seeking a competent, detail-oriented Loan Management & Recovery Officer to join its team. The Loan Management & Recovery Officer is responsible for monitoring loan portfolios, tracking repayment performance, managing overdue and delinquent accounts, and ensuring timely recovery of outstanding loan obligations. The role involves regular customer follow-up, field visits, payment monitoring, account reconciliation, and implementing appropriate recovery strategies to minimize loan losses and reduce Portfolio at Risk (PAR).

Key Responsibilities

• Monitor loan accounts and repayment schedules to ensure customers meet their payment obligations.
• Identify overdue, delinquent, and missed-payment accounts and initiate timely follow-up.
• Contact customers through calls, messages, emails, and physical visits regarding outstanding repayments.
• Conduct regular and surprise field visits to customers to assess business activities and repayment capacity.
• Receive loan repayment funds from customers and ensure accurate posting to their accounts.
• Maintain accurate records of loan repayments, outstanding balances, and delinquent accounts.
• Monitor the loan portfolio and support efforts to maintain Portfolio at Risk (PAR) at an acceptable level.
• Develop and implement appropriate follow-up and recovery strategies for overdue accounts.
• Negotiate repayment arrangements with customers in line with approved company policies.
• Escalate seriously delinquent accounts to management for further recovery action.
• Prepare periodic reports on loan performance, overdue accounts, recoveries, and outstanding balances.
• Reconcile customer payments and ensure discrepancies are promptly investigated and resolved.
• Maintain professional relationships with customers throughout the monitoring and recovery process.
• Ensure all loan monitoring and recovery activities comply with the organization's policies, procedures, and applicable regulations.
• Work closely with the credit, operations, and finance teams to ensure effective loan administration and recovery.

Requirements

• Bachelor's degree/HND in Accounting, Banking & Finance, Economics, Business Administration, or a related field.
• 2–5 years of experience in loan management, credit administration, collections, or recovery, preferably within a bank, microfinance bank, or financial institution.
• Knowledge of loan monitoring, repayment schedules and credit recovery processes.
• Understanding of Portfolio at Risk (PAR) and delinquency management.
• Strong numerical and analytical skills.
• Proficiency in Microsoft Excel and other relevant financial/banking software.
• Excellent communication, negotiation, and customer relationship skills.
• Ability to conduct field visits and engage customers professionally.
• Strong follow-up, organization, and record-keeping skills.
• Ability to work with recovery targets and meet deadlines.
• High level of integrity, confidentiality, and attention to detail.

Salary

N250,000 - N300,000 / month.

Application Closing Date

Not Specified.