LLM Engineer — Agentic scpecialist
About this role
Description
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About the team
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The AI Automation team builds every AI-shaped tool the company needs as it scales. The team is small — three people — and each member owns a subset of services end to end. Today that covers chatbots, voice bots, document analysis, customer verification, and communications monitoring.
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The role
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Aviva's customers reach us through chat long before they reach a person: they ask about their balance, negotiate a payment, book a visit to a kiosk, renew a loan, or answer the questions of an onboarding interview. Those conversations are handled by a squad of LLM agents we build in-house on Google's Agent Development Kit, and they are already on the critical path of collections, growth, and origination.
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