About this role
Responsibilities
-
Technical Expertise:
-
Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.
-
Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.
-
Maintain a strong understanding of streaming protocols and best practices across various platforms.
-
Content Moderation:
-
Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.
-
Manage comments promptly to maintain a positive and inclusive environment for viewers.
-
Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.
-
Stream Support:
-
Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.
-
Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.
-
Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.
-
Teamwork and Communication:
-
Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.
-
Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.
-
Maintain a positive and professional demeanor within the team environment.
Qualifications
-
Excellent attention to detail and ability to identify and address potential problems proactively.
-
A keen eye for inappropriate content and a commitment to maintaining a positive online environment.
-
Effective communication and collaboration skills to work seamlessly within a team.
-
Ability to stay calm under pressure and make quick decisions in fast-paced situations.
-
Proficient in (Thai, and English) to understand viewer comments and communicate effectively.
-
Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).
-
Graduating from relevant fields of study would be preferred.