About this role
Job title: Litigation Systems and Performance Lead
About the Role As Litigation Systems and Performance Lead, you will own the strategy, development, and performance of AIG's global legal matter management and vendor e-billing platforms. You will lead the management and expansion of these systems across North America and internationally, and manage relationships with the relevant software providers. Reporting directly to the Head of NAM Claim Supplier Management, you will serve as the subject matter expert for matter management and eBilling operations.
What You'll Do
- Own the global product roadmap for the Claims Matter Management & E Billing platforms for Law Firms and Vendors.
- Lead the engagement between AIG stakeholders and software providers to develop and deliver use cases.
- Maintain relationships with software providers and ensure they meet AIG’s performance requirements.
- Serve as AIG’s Subject Matter Expert in matter management and eBilling operations.
- Lead a team that provides claim law firm and vendor spend analytics across NAM and INT.
- Develop a clear reporting structure and cadence for landscape spend data supporting NAM and INT.
- Review eBilling data to identify performance metrics that aid claim leads in the selection and management of law firms / vendors.
- Provide clear reports to team leaders, stakeholders and AIG claims executives.
- Support panel decisions including firm selection, consolidation, and rate negotiations.
What We're Looking For
- Minimum 8 years of experience leading engagements with insurance claim systems.
- Experience with system ownership including user testing, interface development, and performance management.
- Knowledge of eBilling systems for Law Firms / Vendors.
- Knowledge of claims and litigation processes / performance measures.
- Significant experience with data management, dashboard development, and statistical analysis.
- Proven ability to effectively communicate data metrics and insights to key stakeholders and executives.
- Experience in managing a team and achieving required goals.
- Exhibits confidence in self and others; inspires and motivates others; excellent team building and coaching skills.
- Advanced in MS Excel, MS Word, PowerPoint, and MS Outlook.
- Proficient in English.
Nice to Have
- Experience with global NAM/INT claims management platforms.
- Strong vendor management and software provider relationship management.
- Familiarity with data visualization and dashboard tools.
Compensation & Benefits
- Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to focus on health, wellbeing, and financial security—as well as professional development.
- In-person collaboration is valued, with roles primarily in-office to foster teamwork across teams and clients.