About this role
Job title: Linux Engineer/Administrator
About the Role An opportunity to kickstart your career as a Linux Engineer/Administrator in Canonical's London office, delivering technical support to employees and customers, and providing AV support for office conferences and events. You will own and manage your cases from problem qualification to full resolution, and you will collaborate with colleagues or senior engineers when needed.
What You'll Do
- Investigate issues reported by customers by researching and escalating issues.
- Work to resolve complex customer problems related to Canonical’s portfolio of products.
- Own your cases and ensure delivery aligned with our SLA, with high customer satisfaction by setting the right expectations and fulfilling commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles.
- Set aside time to learn about new products and technologies and evolve as a professional.
What We're Looking For
- Passion for Linux and Customer Success to build a career with Canonical.
- Eagerness to learn and the ability to communicate effectively as a service-oriented professional.
- Willingness to learn about our products and technologies and participate in training sessions and company events.
- Ability to make judgement calls to prioritise customer issues and maximise effectiveness.
- Self-motivation to contribute to knowledge base articles and ongoing learning.