LinkedIn Content, Business Administration & Training Support

This is a remote position.

LinkedIn Content, Business Administration & Training Support

About the company

It provides project management, IT solutions, business support, training, and organizational development services. Led by Timothy, an experienced professional with over 30 years of industry experience and a strong background in corporate project delivery, IT, business processes, and team development, the business focuses on helping organizations align technology, people, and processes effectively.

Timothy has worked on complex, large-scale projects, including experience at Heathrow Airport and involvement in major infrastructure projects. His approach emphasizes practical solutions, long-term support, continuous improvement, professional standards, and ensuring that technology serves the needs of the people using it.

As the business continues to expand its B2B services and prepares for potential international project engagements. He is seeking a reliable Virtual Assistant who can provide consistent administrative and content support while helping establish efficient processes for future growth.

Role Overview

We are looking for a proactive, organized, trustworthy, and detail-oriented Virtual Assistant to support the day-to-day operations of the company.

The initial focus will be on LinkedIn content preparation and scheduling, email inbox organization, and general administrative support. The role may gradually expand to include training program administration, learner support, CRM management, and coordination for international projects and events.

The ideal candidate can work independently, follow established standards, exercise good judgment, and maintain a high level of accuracy without constant supervision. They should be comfortable working with technology and business systems, communicating professionally, and handling confidential information responsibly.

This role is suited to someone who enjoys building a long-term working relationship with a client, taking ownership of recurring tasks, and contributing ideas to improve workflows.

Key Responsibilities

• 1. LinkedIn Content Planning and Management

• Assist in planning, preparing, organizing, and scheduling LinkedIn content in advance.

• Work from the client's outlines, weekly themes, topic lists, and instructions to develop engaging, professional content.

• Support the preparation of a short, lighthearted, technology-related introductory post published on Mondays.

• Assist with the preparation and publication of the client's LinkedIn newsletter, generally published on Wednesdays.

• Help explore and prepare an optional additional Friday post as the content strategy develops.

• Organize content calendars and maintain a forward-looking schedule, ideally preparing content several weeks or one to two months ahead where practical.

• Maintain consistency in the client's professional voice, personality, subject matter, and communication style.

• Proofread content for grammar, clarity, factual accuracy, formatting, and consistency before scheduling.

• Ensure content is suitable for a professional B2B audience and reflects the client's expertise in IT, project management, training, business processes, and technology.

• Suggest relevant topics, content improvements, and opportunities to repurpose existing material, subject to client approval.

• 2. Content Formatting and Presentation Support

• Assist in turning the client's outlines and ideas into well-structured LinkedIn posts, newsletters, and supporting materials.

• Prepare and format PowerPoint presentations, speaker materials, and other business documents when required.

• Create clean, professional, readable presentations that communicate information clearly without unnecessary visual clutter.

• Provide light graphic formatting and visual support where appropriate.

• Maintain consistency in document structure, presentation formatting, and brand presentation.

• Use appropriate tools to support content preparation while ensuring all final materials are reviewed and refined by a human.

• Avoid generic, repetitive, overly templated, or obviously AI-generated content.

• Heavy graphic design and video editing are not primary requirements at this stage.

• 3. LinkedIn Comment and Inquiry Support

• Monitor and review LinkedIn comments related to the client's posts and newsletter, as agreed.

• Identify straightforward questions that can be answered using approved information and existing website resources.

• Locate relevant pages, resources, and landing-page links on the client's website and share them where appropriate.

• Flag technical, strategic, sensitive, or experience-based questions for the client's personal response.

• Escalate comments that require the client's expertise, judgment, or direct engagement.

• Help identify opportunities for meaningful engagement with the client's professional audience.

• Community management is a secondary responsibility and should be introduced gradually, with clear guidance on what the VA may answer independently and what must be escalated.

• 4. Email Inbox Organization and Administrative Support

• Organize and maintain the client's email inbox using folders, labels, categories, and other agreed organizational methods.

• Review and sort existing emails, including flagged messages and accumulated inbox items.

• Identify important messages, pending actions, deadlines, client inquiries, and follow-ups.

• Filter, archive, or delete obvious spam, repetitive marketing emails, and irrelevant messages according to agreed rules.

• Help maintain a clear system for prioritizing important correspondence and tracking outstanding tasks.

• Identify emails that require the client's attention and escalate them appropriately.

• Provide limited email response support for straightforward administrative inquiries once authorized.

• Use approved responses and existing resources to answer routine questions, such as directing contacts to a booking link or relevant website page.

• Escalate project-specific, confidential, technical, contractual, or otherwise sensitive correspondence.

• Provide backup administrative coverage during agreed periods when the client is unavailable.

• The initial priority is inbox organization rather than independently managing all correspondence. Any authority to send, delete, or respond to emails must be agreed upon in advance.

• 5. General Business and Operational Administration

• Assist with recurring administrative tasks and maintain organized digital records.

• Help prepare, format, and organize documents, presentation materials, schedules, and task lists.

• Track assigned tasks, deadlines, follow-ups, and deliverables to ensure work progresses as expected.

• Maintain clear records of completed tasks, pending items, and issues requiring the client's attention.

• Support advance planning so recurring work is completed before deadlines.

• Identify opportunities to simplify workflows and improve administrative efficiency.

• Communicate progress and raise potential problems early rather than waiting for them to escalate.

• Help ensure that routine business operations continue smoothly when the client is occupied with meetings, traveling, or working on client projects.

• 6. CRM and Training Program Administration

• As the business develops, the VA may assist with administrative tasks within the client's existing CRM and training systems.

Responsibilities may include:

• Accessing the client's current Cognito Forms system and its integrated custom CRM using an individually assigned user account.

• Processing training registrations, submissions, and learner information as authorized.

• Monitoring submitted exercises and tracking completion status.

• Ensuring learners receive their relevant responses or follow-up communications according to the agreed schedule.

• Helping maintain organized learner records and training administration data.

• Monitoring routine learner inquiries and identifying access issues or other problems.

• Providing basic administrative support for password resets and access-related requests where authorized and technically appropriate.

• Escalating technical issues, unusual requests, and matters requiring the client's expertise.

• Helping maintain a positive learner experience through timely, accurate, and professional communication.

• The client may introduce a different CRM as the business expands. The VA should therefore be comfortable learning new systems and adapting to revised workflows.

• 7. Event, Speaking Engagement, and Outreach Support

• These responsibilities may be introduced as needed after the initial priorities are established.

• Assist with preparing and organizing materials for speaking engagements, presentations, and networking events.

• Help promote relevant speaking engagements and business events through LinkedIn and other approved channels.

• Support event-related communications and administrative coordination.

• Assist with organizing event information, schedules, resources, and follow-up activities.

• Provide administrative backup during selected online events, virtual summits, or international engagements.

• Help monitor incoming administrative inquiries and attendee support requests during agreed coverage periods.

• Follow established escalation procedures when technical, operational, or client-specific decisions are required.

• Lead generation and proactive outreach may be considered as the business grows, but are not the primary focus of the initial engagement.

• 8. International Project and Business Support

• As TKM PM and IT Solutions expands, the VA may provide additional remote support during international projects and periods when the client is unavailable.

• Help maintain continuity of administrative tasks across different time zones.

• Monitor agreed communication channels during scheduled coverage periods.

• Assist with routine coordination, documentation, and follow-up tasks.

• Help track outstanding requests and ensure relevant issues are directed to the appropriate person.

• Provide backup support during selected events, travel periods, or client engagements.

• Handle project and client information with strict confidentiality and professionalism.

• The VA will not be expected to make technical, contractual, project-management, or other high-impact decisions without the necessary authority and instructions.

• Required Skills and Qualifications

• Previous experience as a Virtual Assistant, Executive Assistant, Administrative Assistant, Social Media Assistant, or in a similar support role.

• Strong written English, including excellent grammar, spelling, proofreading, and professional communication skills.

• Experience preparing, editing, formatting, or scheduling LinkedIn content.

• Strong organizational skills and the ability to manage recurring tasks, deadlines, and competing priorities.

• Excellent attention to detail and a commitment to following agreed standards and processes.

• Ability to work independently, take ownership of assigned responsibilities, and seek clarification when needed.

• Sound judgment when handling emails, comments, confidential information, and client requests.

• Confidence using online business tools, digital platforms, and web-based systems.

• Willingness and ability to learn CRM platforms, forms systems, and training administration workflows.

• Ability to follow instructions, accept constructive feedback, and incorporate improvements.

• Proactive communication skills, including raising concerns and reporting potential issues early.

• Strong discretion and an understanding of confidentiality, data protection, and appropriate access controls.

• Flexibility to support occasional schedule adjustments or agreed international coverage requirements.

• Preferred Skills

• Experience supporting B2B consultants, IT service providers, project management professionals, trainers, or business o