About this role
Company Description
Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.
Job Description
- Customer Service & Operations
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Is responsible for the smooth running of the Laundry section during the absence of Laundry Manager.
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Ensure that standards of excellence in customer service are maintained and regularly updated.
(Linen provided is clean and to the hotel standard).
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Ensure that guest expectations are anticipated, met at all times and even regularly exceeded.
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Supervise delivery of linen (for the storeroom and distribution of unclaimed lost property.)
- Maintenance of facilities
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Monitor maintenance of equipment, facility, and grounds through the use of a preventative maintenance plan based on company standards.
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Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
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Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.
- Human Resources
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Through proper communication ensure that team members have all the information they require in order to provide excellent customer service at all times.
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Ensure the appropriate employee levels for efficient operations while achieving set employee productivity targets.
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Checking of daily attendance sheet on a regular basis.
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Supervise completion of employee duty rosters and team holiday plans.
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Constantly monitor team morale to ensure that the personnel are kept in an appropriate state
of discipline, motivation and commitment to the objectives of the organisation at all times.
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Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.
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Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.
- Health & Safety Practices
- Ensure Occupational Health & Safety Act, local health and safety codes, and company safety
and security policies are met.
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Ensure and maintain that Health and Safety practices are followed at all times.
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Adhere to fire alarm or any emergency statutory procedures in the event of fire.
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Promote energy efficiency and environment and identify improvement to support
Qualifications
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Qualification:
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Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.
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Experience:
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A minimum of 3 years of experience in hotel industry.
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Proven experience working in a top luxury resorts is a plus.
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Technical skills:
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Strong interpersonal competence.
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Computer literacy and previous experiences with Opera are an advantage.
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Good organisational and planning skills.
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Good communication skill.
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Be required to ensure quality controls are in place and manage customer service inquiries.
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Fluency in English or another language, written and verbal communication.
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Knowledge of a second language is a plus.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.