Linen Porter

Linen Porter

Job Description

• To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
• To ensure that all guest rooms adhere to all brand standards and quality audit standards.
• To oversee the delivery and collection of linen and terry on a daily basis.
• To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
• To ensure guest floors are clean and well maintained at all times.
• To assist with other tasks to support the housekeeping team as required.
• To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
• To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
• To attend all training sessions required.
• To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.

Qualifications

• Communication skills to ensure smooth team work.

• You have the ability to build relationships with colleagues and customers.

• You're keen on the details and ensuring our rooms are to the highest standards for our guests.

• Go and do attitude - We are in it together!

• Additional Information

• Competitive salary

• Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.

• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing

• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders

• Treat yourself once in a while with lots of retail & hospitality perks through our partners

• Enjoy a free night at The Hoxton and a meal for two when you first start with us

• Goes without saying, but we’ll feed you during your shift

• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)

• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!

• Lots of opportunity to progress and switch it up as part of a global family of brands

• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work

• Extra time off to volunteer with one of our partner charities

• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!

• Enhanced family leave for when you’re expanding your family

• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.