About this role
Job title: Line Manager Advisory Service (LMAS) Advisor
About the Role Burberry's LMAS Advisor provides coaching and guidance to UK line managers on HR matters when self-service resources are insufficient. The role ensures consistent, compliant HR practices and supports leaders to manage teams effectively in line with Burberry's B Manager and B Leader principles.
What You'll Do
- Serve as a point of contact for UK-based line managers when queries cannot be resolved through self-service or AskHR.
- Provide clear, consistent guidance on Burberry’s HR policies and processes including talent & performance management, DE&I, feedback, absence, and informal employee relations; escalate complex or sensitive cases to HR Business Partners or COEs as appropriate.
- Coach and challenge managers on cyclical activities such as goal setting, feedback, and reward reviews, ensuring alignment with business context.
- Promote the use of self-service tools and ensure adherence to correct process channels for all HR transactions.
- Support managers in embedding diversity and inclusion principles into all aspects of people management.
- Deliver proactive, business-facing HR advice that helps managers engage and develop their teams and grow as leaders, addressing issues early to avoid escalation.
- Track and analyse trends in manager queries to inform ongoing service improvement, knowledge development and the evolution of HR policies and tools.
What We're Looking For
- Breadth and depth of knowledge across HR best practice and the employee lifecycle.
- Experience as an HR generalist or in HR Shared Services, leveraging case management and KPIs.
- Experience delivering talent management, ER, and proven partnering with the business; demonstrates how HR adds value to business results.
- Excellent communication and coaching skills; confidence in advising and challenging line managers diplomatically.
- Strong organisation and meticulous documentation with good attention to detail.
- Good understanding of UK Employment Law.