Life Insurance Solutions Customer Care Analyst

Life Insurance Solutions Customer Care Analyst

Location: Remote

Work Type: Full Time Regular

Job No: 505246

Categories: Customer Service

Application Closes: Closes Oct 18, 2026

2026-10-15

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Join our supportive and dedicated team as a Customer Care Analyst, where your work goes beyond answering calls— you’ll provide clarity and care when customers need it most. Our callers include seniors transitioning to Medicare, some facing complex health challenges, and individuals managing their final wishes through life insurance beneficiary decisions, among others.

While the work is fast-paced and at times, complex, with back-to-back calls and varying customer needs, it’s also incredibly meaningful. You’ll be the steady voice our customers rely on, playing a vital role in building trust, guiding them through tough moments and creating lasting positive experiences.

If you're looking for a rewarding career where you can truly make an impact, we encourage you to apply today.

TRAINING DATES & SCHEDULE

Our next start date is October. 29, with virtual training beginning November 2. Training will run for two weeks, Monday through Friday, from 8:00 AM to 4:30 PM CST.

After training, your regular shift will transition to our closing hours: 9:00 AM to 5:30 PM CST.

WHAT WE CAN OFFER YOU:

• Hourly Wage: $21.00, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO

• Provide exceptional service in a high-volume contact center environment by handling back-to-back inbound calls, many of which involve complex or emotionally sensitive situations.
• Support customers navigating challenging experiences with empathy, professionalism and urgency, de-escalating concerns and turning tough moments into positive outcomes.
• Manage multiple systems and screens while resolving inquiries accurately, all while meeting or exceeding productivity, quality and attendance goals in a fast-paced environment.
• Build strong, collaborative relationships with your team, internal partners and customers, while upholding our values of customer focus, integrity, innovation, accountability and collaboration.

WHAT YOU’LL BRING:

• Strong communication skills—You listen with empathy, speak with clarity and know how to build trust, even during tough conversations.
• Problem-solving mindset—You’re quick to assess a situation and work toward a resolution, aiming to take care of the customer’s need in just one call.
• Accountability and reliability—You show up for our customers and your team, consistently meeting schedule expectations and taking ownership of your work.
• Tech-savvy confidence—You’re comfortable navigating multiple systems, troubleshooting online portal issues and guiding customers step-by-step over the phone.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Experience in a customer service or contact center environment.

• Experience with the application of policies, practices and procedures in a business environment.

• Exposure to the insurance or healthcare industry.

• Basic understanding of life and health insurance products, terminology and processes.

• Willingness to actively participate in team huddles, including on-camera engagement.

• Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business need.

• We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

• Important Information Before You Apply

• We’re thrilled you’re considering a career with Mutual of Omaha. Before starting your application, please ensure you’ve gathered the most recent — and accurate — information regarding your background.

• Inconsistencies or incomplete details may result in your application being declined. Providing thorough and truthful information is essential for a fair evaluation and supports our code of ethics and our corporate value of integrity.

• We take fraudulent activity seriously. By clicking Apply Now, you confirm your application and resume are accurate and up to date.

• Thank you for your attention to this step. We look forward to reviewing your application!

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