Licensed Team Lead
About this role
About the Role The Licensed Team Lead at LensCrafters delivers exceptional customer service to ensure customers are delighted and drives store success by overseeing key optical and lab processes. This role combines frontline leadership with optical expertise to provide customers with informed eyewear recommendations and accurate measurements. What You'll Do
- Ensure LensCrafters team provides unsurpassed customer service.
- Proactively apply product knowledge to assist customers with selections, provide recommendations, and support sales associates.
- Serve as a responsible alternate store key holder.
- If licensed, provide expertise on lens choices based on vision needs and OD prescription; adjust/repair eyewear; present & dispense eyewear; perform accurate digital measurements.
- In the Lab (if applicable), custom fit glasses and precisely place prescription in lenses.
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