Licensed Optician

About the Role

Licensed Optician delivers the LensCrafters brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. This role creates exceptional value for customers by delivering legendary customer service and precisely crafted eyewear that meets prescriptions and lifestyle needs. What You'll Do

• Welcome all customers, set expectations with customers

• Custom fit glasses & precisely place prescription in lenses

• Acts as a leader in optical acumen

• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs

• Assists team with complex product needs & prescriptions

• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools

• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven

• Ability to multi-task, prioritize & manage time with competing priorities

• Strive to achieve exceptional results on Brand KPIs & competencies

• Take pride in store appearance, help to keep store clean, attractive & organized

• Inform management of safety opportunities; demonstrates safe work practices

• Resourceful, self-motivated with a desire for continual learning, improvement & results

• Adhere to company policies & procedure, including discounts, promotions & inventory management What We're Looking For

• High School graduate or equivalent

• State Licensure

• Optical dispensing experience

• Strong customer service skills: communicator, listener & team builder

• Knowledge of current store merchandise

• Strong basic math skills

• Awareness of current fashion trends

• Selling skills – ability to use & carry an iPAD/tablet

• Familiarity with POS, computers & calculators

• Embrace new technology & change Nice to Have

• Previous customer service & retail experience Compensation & Benefits

Total Rewards: Benefits/Incentive Information. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.