About this role
Role Overview
The License Compliance Advisor, Turkey sits within the License Compliance Volume motion - the low-touch model that identifies companies and individuals using Chaos software without a licence and convinces users to become customers. Works with a high-volume of cases, the role owns the commercial conversation once a lead responds to a multi-step engagement campaign. This is a closing role, not a qualification or lead-warming role. The Advisor’s job is to move each response to a closed sale accurately, efficiently, and within the defined offer structure. This role requires a commercially focused individual with strong closing and objection-handling skills, high process discipline, and the ability to work effectively in a high-paced (dealing with tens to hundreds of people), target-driven environment.
Main Responsibilities
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Own the reply queue for assigned Turkey cases and respond within the team’s SLA, moving each case toward close.
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Handle objections following the company LC policies and guidelines, applying the defined offer structure accurately and consistently across all cases.
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Guide end users to purchase through the correct channel: cart link, reseller, or LC SKU as applicable, confirming order accuracy before close.
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Apply standard LC pricing and settlement structure for all cases, escalating any counteroffer, non-standard request, or exception to the LC Senior Team Manager without deviation.
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Identify and correctly route Amnesty Programme cases, applying the amnesty offer only within its defined terms.
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Log every interaction and outcome in Salesforce and HubSpot in real time, maintaining case records complete enough for any team member to pick up without additional context.
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Flag any conflicts to the LC Manager (Volume) immediately upon identification.
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Escalate cases that fall outside the standard tracks promptly and with full case context.
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Feed real objections and edge cases back into the Reply Handling Guide to support continuous improvement of the team’s playbook.
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Attend regular meetings, reporting on obstacles and performance results.
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Required Experience
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Previous experience in inside sales, licence compliance, or a customer-facing commercial role, with quota-carrying experience required.
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Demonstrated ability to work effectively in high-volume, high-structure, target-driven commercial queues, not relationship-led sales cycles.
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CRM experience required; Salesforce strongly preferred.
Required Skills
- Closes commercial conversations efficiently and accurately within a fixed offer structure: strong objection-handling skills with the discipline to escalate rather than improvise outside defined parameters.
- Maintains rigorous process discipline: logs every case accurately and on time, with no rework required downstream.
- Fluent written and verbal English and Turkish is required.
- We welcome people who value teamwork, stick to their commitments and are curious to explore new ways for achieving mastery. If you believe that you are a good match for the job, just send us your CV in English.
- Only shortlisted candidates will be contacted.
- Confidentiality of all applications is assured.