Library Services Officer

Library Services Officer

Every institution values excellence. What matters most is why.

Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Griffith University Library operates five campus libraries and provides services and expertise to the Griffith University teaching, learning and research community. Library Campus Services Team work closely with clients and establish and maintain strong relationships to deliver useful and timely products and services, and access to resources.

As a Library Services Officer, Library Campus Services, you will provide a range of frontline services including general enquiries, research assistance, resource access and computing assistance to clients, delivered through face to face, telephone and digital service points.

Key Responsibilities

• Deliver a positive library experience to all library clients, by providing online and on-campus support covering multiple services and resources.

• Support clients in accessing and using a range of library resources using the library catalogue, electronic databases, and online products.

• Support clients in developing their initiative and problem-solving ability through fostering information literacy skills at first tier and facilitating their learning journeys.

• Assist with research and referencing for assignments, direct to self-help resources and escalate when appropriate.

• Support the supply of Interlibrary loans to other institutions and assist in providing access to materials via course reading lists, as well as contribute to library projects.

• Use digital literacy skills to diagnose access issues, referring to other teams as required.

• Undertake regular personal and professional development to enhance knowledge and skills to enable a high level of service in a continuously changing environment.

• About you

• The occupant of this position will have completed or be enrolled in an Australian Library and Information Association accredited course with relevant experience, or relevant library experience.

• What we can offer

• This is a full-time, continuing opportunity based at Brisbane City (South Bank). However, applicants must also be available to work at other campus libraries including Brisbane City (CBD), Logan and Brisbane South (Nathan).

• HEW 4 Salary – Base range - $76,126- $80,321 plus17% superannuation. The full package range is - $89,067 - $93,976.

• Additional Information

• Why join Griffith?

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities.

• Some mix of on campus and work from home options available and a supportive work environment.

• Salary packaging options and corporate health discounts.

• Griffith's strategic goals are to also increase the proportion of women in senior academic and administrative roles and in Science, Technology, Engineering, Mathematics and Medicine (STEMM).

• Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Education

• Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.