About this role
Liaison Officer
Job Overview
To provide end-to-end support for cross-border payment requests and queries, ensuring accurate review, validation and processing of instructions, investigations, effective resolution of payment exceptions, and timely stakeholder engagement within agreed service level agreements.
Job Description
To provide end-to-end support for cross-border payment requests and queries, ensuring accurate review, validation and processing of instructions, investigations, effective resolution of payment exceptions, and timely stakeholder engagement within agreed service level agreements.
Qualifications
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Type of Qualification: First Degree
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Field of Study: Business Commerce
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Experience Required
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Corrective Actions
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Operations
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1-2 years
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Broad knowledge and practical work experience within a payments processing area
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1-2 years
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Knowledge and practical experience with using computers and relevant programmes and systems to capture and upload data is preferable
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1-2 years
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Previous banking knowledge is preferable. Previous experience from a graduate programme or learnership
Behavioral Competencies:
- Adopting Practical Approaches
- Challenging Ideas
- Checking Things
- Developing Expertise
- Establishing Rapport
- Following Procedures
- Generating Ideas
- Interacting with People
- Meeting Timescales
- Producing Output
- Taking Action
- Upholding Standards
Technical Competencies:
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Client Servicing
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Data Analysis
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International Market Knowledge
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IT Systems
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Local Market Knowledge
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Query Resolution
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Risk Reporting
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Additional Information
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Our Commitment to Diversity, Equity and Inclusion
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Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.