Level 3 Application Support Engineer
About this role
Level 3 Application Support Engineer
Position Description This role is hybrid and 4days/week in Toronto downtown office.
The Level 3 Application Support Engineer provides senior level production support for mission critical faster payment and bill payment platforms. This role leads complex incident resolution, performs root cause analysis, and works closely with business, engineering, infrastructure, database, network, Firewall and vendor teams to maintain application stability, resiliency, and regulatory compliance
Your future duties and responsibilities
Provide technical support for applications supporting faster payments and SaaS based platforms. Support high volume payment operations with an emphasis on accuracy, timeliness, and risk controls. Investigate payment failures and exceptions, and coordinate remediation with internal and external partners.
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