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Leisure Club Supervisor

Mercure Manchester Norton Grange Hotel & Spa
Middleton, United Kingdom
On-site

About this role

Leisure Club Supervisor

Overview

The Leisure Supervisor plays a pivotal role in overseeing and enhancing the leisure services offered within our establishment. This position is responsible for creating a welcoming environment that promotes guest satisfaction and engagement. The Leisure Supervisor will assist a team dedicated to providing exceptional hospitality experiences, ensuring that all guests enjoy their time with us to the fullest.

Duties

  • Develop and implement leisure strategies that cater to the interests of our guests.
  • Oversee the daily operations of leisure facilities, ensuring they are well-maintained and fully operational day to day.
  • Supervise and train staff in guest services and standards.
  • Maintain inventory of leisure equipment and supplies.
  • Assist the Leisure club manager with all tasks relating to club memberships.
  • Assist with the safe and effective management of pools on site.

Skills

  • Proven skills with the ability to lead a diverse team effectively.

  • Strong background in hospitality, demonstrating an understanding of guest services and expectations.

  • Excellent communication skills, both verbal and written, to engage with guests and staff alike.

  • Ability to problem-solve quickly and efficiently in a fast-paced environment.

  • A passion for leisure activities and a commitment to enhancing guest experiences through innovative programming.

  • Job Types

  • Full-time

  • Permanent

Benefits

  • Company pension
  • Free parking
  • Gym membership
  • On-site gym
  • On-site parking

Location

In person

Qualifications

  • Level 3 Pool plant operation certificate (Desirable)
  • Level 2 Gym Instructor certificate (Desirable)

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