About this role
This is a remote position.
Job Overview:
We are looking for an Intake Specialist to handle inbound calls related to Social Security Disability Insurance (SSDI). The ideal candidate should have excellent communication skills, a neutral English accent, and the ability to assist callers professionally and empathetically.
Key Responsibilities
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Handle inbound SSDI inquiries and conduct initial client intake.
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Gather and accurately document caller information.
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Assess potential client eligibility based on intake guidelines.
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Maintain professionalism and confidentiality when handling sensitive information.
Requirements
Qualifications
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Excellent English communication skills with a neutral accent.
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Previous experience in intake, customer service, or call handling preferred.
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Familiarity with SSDI is an advantage.
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Spanish proficiency is a plus but not required.
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Must be willing to work from 6:00pm - 2:00am Central Time