Legal & Compliance Tech Application Owner

Legal & Compliance Tech Application Owner

Context

Reporting to the Legal & Compliance Tech Manager, the Legal & Compliance Tech Application Owner will be responsible for day-to-day operations of the applications and of the management of IT projects within the Legal scope. The primary tool in scope is the OneTrust platform; secondary tools are Docusign, Piano, eFront, EQS, and third party due diligence solutions.

You will act as a liaison between the Data Protection/Compliance business teams within the whole group, other Group Tech teams, and external vendors, ensuring the adherence to deadlines, budgets, and Group best practices.

Your role

Run scope:

• User assistance: Provide support to help users navigate and use the tools effectively.
• Troubleshooting: Identify and resolve issues reported via the Jira ticketing system.
• Documentation: Update documentation, including user guides and the FAQ knowledge base.
• Maintenance: Perform administration tasks and maintain the tools to ensure optimal performance.
• Feedback collection: Gather user feedback to improve features and usability.
• Monitoring: Track performance and usage metrics to identify areas for improvement.
• Continuous improvement: propose evolutions, drive actions to improve adoption and user experience; support the definition and execution of the action plan.
• Security: Assist security teams with application analyses and ensure implementation of security recommendations and guidelines;

Project scope:

• Plan project stages, establish schedules, and define budgets and governance.
• Coordinate all stakeholders (Group and local business teams, Group and local Tech teams, vendors, etc.).
• Integration support: Assist with integrating tools with other systems and platforms.
• Monitor progress, identify risks and obstacles, communicate status to stakeholders, and escalate as needed.
• Ensure deliverables meet quality standards and technical requirements.
• Manage change requests and adjust the project plan accordingly.
• Collaborate with clients, vendors, and other departments to ensure needs are met.
• Prepare and monitor project budgets.
• Configure tools within your scope.
• Update project documentation.
• Implement and support delivered projects.
• Ensure compliance with the Group’s security policy.
• Participate in RFP and pre-studies

Your profile

Experience

• Has already managed the operational run of a OneTrust instance with a focus on: cookie consent, DSAR, TPRM, Privacy Automation

• Ideally has managed the deployment of the OneTrust user consent module

• Ideally has managed the operational run for: efront, EQS, Piano, AI governance tools, incident tools, third party due diligence tools

• Has experience as a Tech App owner (5 years minimum)

• Knowledge and Skills

• OneTrust certification is mandatory

• Ability to work independently and methodically

• Ability to work on multiple tools and to manage run and project activities in parallel

• Excellent interpersonal skills

• Strong documentation skills and the ability to explain issues and tasks to non-technical staff

• Strong in communication and organizational skills, ability to prioritize tasks continuously

• Fluent English, spoken and written

• The Edenred State of mind - We are a unique company.

• We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.