Leasing Consultant - The Belmont - Grand Prairie, TX

Job title: Leasing Consultant - The Belmont - Grand Prairie, TX

About the Role Valiant Residential is seeking a Leasing Consultant who is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through a customer service focus.

What You'll Do

• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
• Prepare move-in packages and lease paperwork.
• Immediately record all telephone and in-person visits on appropriate reports.
• File your guest cards and maintain them according to established procedures.
• Inspect models and available market ready units; communicate related service needs to the Community Manager.
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update the availability report and process applications for approval (e.g., credit check, rental history, etc.).
• Submit processed applications to the Community Manager for approval.
• Assist in monitoring renewals.
• Distribute and follow up on renewal notices.
• Monitor advertising effectiveness.
• Gather information about market competition in the area and file.
• Professionally represent the company at all times.
• Accept rental payments and give them immediately to the Assistant Community Manager.
• Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time.
• Review with the Community Manager before obtaining signatures.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.

What We're Looking For

• Experience in working with the public and/or sales.
• Strong verbal and written communication skills in English.
• Bilingual in Spanish is a plus.
• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Proficient with Microsoft Office (Word, MS Outlook) and community software; experience with Yardi is a plus.
• Positive attitude and the ability to smile under all circumstances.
• Ability to work a flexible schedule, including evenings and weekends.
• Two years of previous customer service experience.
• Neat, clean, and professional appearance throughout the workday.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Nice to Have

• Experience with Yardi or other property management software.

Compensation & Benefits

• Competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching.
• Growth opportunities and a collaborative, supportive work environment.