About this role
Job title: Leasing Consultant - Rivercliff, Little Rock, AR
About the Role Valiant Residential is seeking a Leasing Consultant who will be responsible for leasing, retention, and occupancy for the Rivercliff community while promoting resident satisfaction. This role emphasizes delivering outstanding customer service to visitors, prospects, and residents to influence leasing decisions and community success.
What You'll Do
- Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
- Prepare move-in packages and lease paperwork; immediately record all telephone and in-person visits on appropriate reports
- File guest cards and maintain them according to established procedures
- Inspect models and available “market ready” units; communicate related service needs to the Community Manager
- Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements
- Update the availability report and process applications for approval (credit check, rental history, etc.)
- Submit processed applications to the Community Manager for approval
- Assist in monitoring renewals; distribute and follow up on renewal notices
- Monitor advertising effectiveness; gather information about market competition in the area and file
- Professionally represent the company at all times
- Accept rental payments and give them immediately to the Assistant Community Manager
- Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time
- Review with the Community Manager before obtaining signatures
- Assist the management team with other various tasks as required; consistently implement policies of the community
- Participate in training to comply with new or existing laws; maintain flexibility to work evenings and weekends
What We're Looking For
- Experience in working with the public and/or sales
- Strong verbal and written communication skills in English
- Ability to interact with team members, residents, vendors, and other stakeholders
- Fair Housing Certification, or willingness to obtain before interacting with prospective residents
- Demonstrate ability to support and contribute to the community team
- Proficient with personal computer/keyboard, Microsoft Office (Word & Outlook) and Yardi/other community software
- Positive attitude and professional appearance
- Ability to work a flexible schedule, including evenings and weekends
- Two years of previous relevant customer service experience
Nice to Have
- Spanish bilingual is a plus
Compensation & Benefits
- Competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching