About this role
Job title: Leasing Consultant - Houston, TX
About the Role Valiant Residential is seeking a Leasing Consultant who is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through a customer service focus.
What You'll Do
- Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
- Prepare move-in packages and lease paperwork
- Immediately record all telephone and in-person visits on appropriate reports
- File your guest cards and maintain them according to established procedures
- Inspect models and available market-ready units; communicate related service needs to the Community Manager
- Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements
- Update the availability report and process applications for approval (e.g., credit check, rental history, etc.)
- Submit processed applications to the Community Manager for approval
- Assist in monitoring renewals; Distribute and follow up on renewal notices
- Monitor advertising effectiveness; Gather information about market competition in the area and file
- Professionally represent the company at all times
- Accept rental payments and give them immediately to the Assistant Community Manager
- Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time
- Review with the Community Manager before obtaining signatures
- Assist the management team with other various tasks as required
- Consistently implement policies of the community
What We're Looking For
- Experience in working with the public and/or sales
- Strong verbal and written communication skills in English
- Fair Housing Certification, or willingness to obtain before interacting with prospective residents
- Demonstrate an ability to support and contribute to the community team
- Participate in training to comply with new or existing laws
- Ability to work a flexible schedule, including evenings and weekends
- Two (2) years experience in previous relevant customer service
- Neat, clean, and professional throughout the workday
- Comply with expectations as demonstrated in the employee handbook
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
Nice to Have
- Bilingual in Spanish (preferred)
Compensation & Benefits Valiant Residential offers competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth opportunities and a collaborative culture are emphasized. We’re proud to be consistently ranked as a Top Place to Work.