Leasing and Resident Experience Manager

Leasing and Resident

Experience

• Manager - San Diego, CA

• Who we are:

• At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.

• About the role:

• The Leasing & Resident

Experience

• Manager is responsible for leading the company’s leasing, renewal, and resident retention strategy across a multi-property portfolio. This position oversees the Roving Leasing Agent and Resident Services Professional, partners closely with Regional Managers and onsite teams, and ensures a consistent, high-quality resident experience from prospect to renewal. The role also provides direction for front-office resident service and administrative support, including resident communication, application processing, scheduling, work order support, and portfolio coordination.

• The role focuses on maximizing occupancy, increasing lease renewals, improving resident satisfaction, and reducing turnover through proactive leasing initiatives, resident engagement, responsive service, and data-driven performance management. This role serves as a strategic resource for onsite teams and provides hands-on leasing, resident retention, and resident service support to communities experiencing a Community Manager vacancy or operating without a Community Manager position to ensure operational continuity and sustained leasing performance.

• This position requires a valid driver’s license in good standing, as driving is an essential part of the role.

• Salary Pay Range:

• $62,400.00 - $72,800.00 DOE

• What you'll do: Include but not limited to:

• Leasing Strategy & Performance

• Develop and execute portfolio-wide leasing strategies to maximize occupancy.

• Monitor leasing traffic, conversion rates, and leasing velocity.

• Analyze market conditions, pricing, concessions, and competitor activity.

• Resident Experience & Retention

• Develop and lead portfolio-wide resident retention initiatives.

• Create standardized renewal campaigns and resident communication strategies.

• Monitor renewal rates and identify opportunities to improve resident retention.

• Renewal Management

• Oversee the renewal process across all communities.

• Ensure timely renewal outreach and resident communication.

• Monitor lease expirations and renewal conversion rates.

• Community Manager Vacancy and Position Support

• Provide leasing, resident renewal, and resident service support to communities experiencing a Community Manager vacancy or operating without a Community Manager position.

• Ensure leasing and resident service activity continues without interruption by coordinating prospect and resident communications, tours, application processing, service-request follow-up, move-ins, scheduling, and administrative support as needed.

• Oversee the renewal process during Community Manager vacancies and at communities without a Community Manager position, ensuring timely resident communication and proactive renewal outreach.

• Team Leadership and Development

• Directly supervise, coach, and develop the Roving Leasing Agent and Resident Services Professional.

• Prioritize assignments and balance workloads based on occupancy needs, resident service priorities, portfolio support requirements, and staffing shortages.

• Establish role-specific performance expectations and measurable goals for leasing, resident service, administrative accuracy, responsiveness, and follow-through.

• Marketing & Leasing Operations

• Ensure property listings are accurate and optimized across all marketing platforms.

• Review marketing performance and recommend adjustments based on lead source effectiveness.

• Partner with Marketing to improve lead generation and online presence.

• Reporting and Analytics

• Monitor and analyze portfolio performance metrics, including:

• Occupancy

• Pre-leasing

• Lease conversion rates

• Renewal percentages

• Resident turnover

• Resident satisfaction scores

• Online reputation metrics

• Prepare and present regular portfolio performance reports to the Regional Vice President and executive leadership.

• Utilize data and trends to develop actionable recommendations and improvement strategies.

• Supervisory Responsibilities

• Directly supervise the Roving Leasing Agent and Resident Services Professional in accordance with company policies and applicable laws.

• Responsibilities include participating in interviewing and hiring; onboarding and training; planning, prioritizing, and assigning work; setting performance expectations; conducting performance reviews; providing coaching and development; monitoring service quality and administrative accuracy; and addressing complaints and concerns.

• Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Hospitality, Property Management, or a related field preferred.

• Equivalent combination of education and relevant work experience may be considered in lieu of a degree.

• Minimum of five (5) years of progressive property management, leasing, sales, customer service, or resident experience required.

• Minimum of two (2) years of leadership or supervisory experience preferred.

• Multi-site property management experience preferred.

• Valid driver's license and reliable transportation required.

• Ability to travel regularly between assigned communities.

• Who you are:

• A confident, empathetic leader

• An exceptional communicator: written and verbal

• Team player

• A problem solver with sound judgement

• Curious and proactive

• Growth-oriented, detailed and well-organized

• Tech and marketing savvy

• Target and results-driven

• What’s in it for you:

We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:

• Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.

• Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.

• Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.

• Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.

• Work Model – Strong support for a work-life balance while keeping you connected and engaged.

• Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.

• Sunrise Management is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.