Learning & Quality Coordinator-InterContinental The Red Sea Resort

Job title: Learning & Quality Coordinator-InterContinental The Red Sea Resort

Department: Human Resources / Learning & Development Reports To: Learning & Development Manager / HR Manager

Job Purpose

To support the Learning & Development and Quality functions by coordinating training activities, maintaining training records, supporting quality initiatives, and ensuring colleagues receive the required training in line with hotel and IHG standards.

Key Responsibilities

• Coordinate and schedule training sessions for all hotel departments.

• Prepare training calendars, attendance sheets, training materials, and related documents.

• Maintain accurate and up-to-date training records for all colleagues.

• Follow up with departments regarding mandatory and departmental training requirements.

• Support the implementation of IHG and hotel learning programs.

• Monitor training attendance and completion rates.

• Assist in preparing training reports and Learning & Development KPIs.

• Support quality audits and follow up on action plans and improvement areas.

• Coordinate colleague assessments, evaluations, and feedback related to training.

• Assist in organizing orientation and induction programs for new joiners.

• Ensure training documentation is properly filed and readily available for audits.

• Coordinate with department heads to identify training needs and requirements.

• Support employee engagement and quality initiatives across the hotel.

• Ensure all activities comply with hotel policies, IHG standards, and applicable regulations.

• Perform any other duties related to Learning & Quality as assigned by management.

• Qualifications & Skills

• Diploma or Bachelor’s degree in Human Resources, Hospitality, Business Administration, or a related field.

• Previous experience in Learning & Development, Quality, HR, or hotel operations is preferred.

• Good communication and coordination skills.

• Strong organizational and time-management skills.

• Good command of English; Arabic is an advantage.

• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

• Ability to maintain accurate records and handle multiple tasks efficiently.

• Strong attention to detail and follow-up skills.

• Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.