Learning Manager

Job title: Learning Manager

About the job

As a Learning Manager, you serve as a principal driver of development and excellence, shaping the capabilities, performance, and future readiness of Client Services Europe, based in Brussels. You will play an instrumental role in strengthening selling skills, product training, and enabling operational excellence through impactful training, active coaching and knowledge-sharing initiatives. You are motivated by developing talent, fostering engagement, and creating a measurable business impact. This role allows you to directly elevate both team performance and client experience.

Job responsibilities

Learning Strategy, Planning & Execution

• As a key partner for Team and CS Managers, you ensure the implementation of the learning progression to further develop the performance of the team, aligning training initiatives with overall business objectives and sales targets in line with corporate commercial/training guidelines.
• Embark the Management team to have full visibility of training activities. You will also monitor the quality and the impact of all training sessions via follow up, as well as maintaining an active presence to observe the subsequent implementation of the initiatives.
• Ensure learning content, tools, and materials are relevant to the CSC environment, practical for day-to-day use, and reflective of regional specificities.
• Coordinate and facilitate transversal training, including newcomers onboarding, digital tools, service standards, Clienteling and new launches relevant to the CSC population
• Utilize and identify relevant KPIs and data to evaluate training effectiveness, measure performance outcomes and continuously optimize learning programs

Coaching Culture Enhancement

• Drive a strong, continuous coaching culture across CSC roles, from Client Advisors to Managers to enhance performance, engagement, and skills development.
• Observe interactions with clients through active listening and questioning, and coach individual team members to draw out their own solution to improve and develop.
• Equip and upskill Team Managers with the mindset, tools, frameworks and confidence to provide consistent, constructive coaching and feedback to their teams

Cross-Functional Collaboration

• You will foster a cross-functional collaboration and communication to ensure consistency, alignment, and maximum impact of learning initiatives across teams and to maximize their impact. You will embark stakeholders, ensuring visibility, engagement, and shared ownership of the learning agenda
• As a member of the Learning team, you are responsible for liaising with Corporate/EMEA on training projects and delivering training at a Country level.
• Provide on-going feedback to Managers and HR on the performance/progress of individual team members.
• You will be a visible ambassador and a trusted partner of the Learning team, promoting a culture of development, excellence, and continuous improvement.

Profile

3-5 years of experience in a Managerial role Experience or strong exposure to Learning and Training Strong oral and written communication skills Training delivery skills - strong presentation skills with use of different techniques to facilitate learning Training delivery skills Ability to adapt and react to changes in a fast-paced environment Proactive, highly structured, driven and collaborative Strong influencing skills to engage stakeholders at all levels Fluency in English

Additional information

What we propose:

• Private health insurance covering hospitalisation and ambulatory care
• Group insurance including pension plan, life insurance and disability coverage
• Hybrid working: 2 days/week from home from the 4th month of seniority
• Working from abroad: up to 15 days/year from the 4th month of seniority
• 13th month payout option through Warrants
• Meal vouchers of €8 net per day worked, with minimum employee contribution
• Full coverage of SNCB train cost
• Transportation reimbursement for home-office commute

Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.

If you require any support or access accommodations, we encourage you to advise us so that we can support you through your recruitment journey.