Learning Experience Manager

Company Description

Constance Halaveli is a luxury resort in the Maldives, where elegance meets authenticity in a breathtaking island setting. Behind every guest experience is a passionate team that values respect, teamwork, and excellence. Join us at Halaveli and grow your career in a warm, multicultural environment where your skills and dedication truly make a difference.

Job Description

• Training Delivery & Facilitation

• Conduct engaging and effective training sessions (induction, skills-based, soft skills, etc.)

• Support ongoing training programs for all departments, including frontline and supervisory teams

• Deliver regular refreshers and upskill sessions to maintain service quality

• Identify training needs for each department from the Audit results

• Assists Departments in identifying training needs for their departments after discussion with the Human Resources Manager and respective Heads of Department

• Develops & implements Departmental Training Systems

• Assists Heads of Department in producing training plans for each department

• Assists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis

• Maintains standard resort training equipment & training library of resources

• Conducts Team Member Orientation/ BAC and develops induction plans for new team members joining the team

• Delivers briefings of all internal programs to Heads of Departments

• Compiles the hotel’s training budget & monitors expenditure on a monthly basis

• Program Coordination

• Assist in planning the annual training calendar and schedule

• Coordinate logistics such as venue booking, materials, and participant communication

• Maintain accurate training records, attendance, and feedback

• Establishes & maintains team member, supervisory and management records of training

• Reviews training policies, procedures & recommends improvements to management

• Contributes towards regional activities related to employee development as directed by the HRM and the Senior Management from time to time

• Assists in the implementation at Team Member level of all the quality concepts introduced at the corporate level

• Conducts Train the Trainer program & ensures that the process operates effectively.

• Prepares the Annual Training Plan and monitors its actualization

• Coordinates with the Constance Hospitality Training Centre on all external training activities

• Coordinates and ensure training actualisation for the resort interns. Conduct feedback sesssions during the internship period

• Training Development & Content

• Support the creation or update of training manuals, presentations, and e-learning modules

• Localize global content where needed to suit the culture and operational environment

• Gather feedback to improve training materials and learner experience

• Research for current trends in learning and update training programs

• Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc

• Participates in developing & implementing various training programs to meet identified needs & ensure guest service quality, profit enhancement & employee security/safety

4. Evaluation & Reporting

• Collect post-training evaluations and assist in analyzing effectiveness
• Report on participation, feedback trends, and outcomes to the Training Manager
• Identify training gaps through observation or feedback and suggest improvements
• Prepares monthly, quarterly and annual reports, calendars & briefs HRTDM on its status
• Conducts and evaluates all on-the-job training
• Compile and action on training feedback from EES, Monthly Trainer’s Meetin, Exit Questionnaires, Performance Management System, Succsion Planning and Audits
• Perform the ‘Manager on Duty’ shift
• Perform any other duties as assigned by Management

5. Support Learning Culture

• Promote continuous learning and development culture across the organization
• Encourage participation and engagement in training initiatives
• Assist with mentoring programs, cross-training, and internal development efforts
• Promotes training activties in social media platforms
• Coordinates on EVP programs (LinkedIn, Tiktok an dotehr social media platforms)

6. Career Development

A. Learning Pathway Designer

• Collaborates with HR and department heads to identify the skills, knowledge, and competencies needed for career progression

• Designs structured training paths (e.g. beginner → intermediate → leadership level) that align with job and development goals B. Skills Gap Assessor

• Helps assess individual and team skill gaps through training needs analysis, performance data, or assessments

• Recommends targeted learning interventions to close those gaps C. Program Developer & Curator

• Creates or sources relevant training programs, workshops, or certifications that support employees’ growth goals

• Ensures development options are accessible for different levels (e.g., new hires, emerging leaders, senior talent) D. Coach & Learning Advisor

• Acts as a mentor or advisor in guiding team members toward the right training opportunities based on their career goals

• Encourages self-directed learning and ownership of personal development E. Progress Tracker & Evaluator

• Monitors training completion and evaluates its impact on performance and development milestones

• Provides reports or feedback to HR and managers on employee readiness for the next role or opportunity G. Supporter of Succession Planning

• Identifies high-potential employees through training engagement and progress.

• Prepares talent for promotion by offering leadership development and cross-functional learning experiences

Qualifications

• DESIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree in Human Resources, Education, or related field

• 2–3 years of experience in training, facilitation, or L&D support

• Strong presentation, communication, and interpersonal skills

• Familiarity with training platforms or LMS (Learning Management Systems)

• Organized, proactive, and able to work collaboratively with multiple departments

• Experience in the hospitality or service industry

• Certification in training or adult learning principles (e.g., Train-the-Trainer)

• Basic data analysis or reporting skills for training evaluation

• Comfort with digital tools (e.g., Canva, PowerPoint, e-learning platforms)

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.