Learning & Development Manager

Learning & Development Manager

Job Description

Key Responsibilities

• Learning & Development

• Develop and execute the annual Learning & Development strategy and training calendar.

• Identify training needs through Training Need Analysis (TNA), performance reviews, audits, and departmental discussions.

• Coordinate and facilitate induction programs for all new Heartists.

• Conduct soft skills, customer service, leadership, and behavioral training programs.

• Maintain training records, attendance, and monthly training reports.

• Talent Development

• Support succession planning and talent pipeline development.

• Coordinate management trainee, internship, and cross-exposure programs.

• Develop Individual Development Plans (IDPs) for high-potential employees.

• Coach and mentor employees to support career growth.

• Compliance & Brand Standards

• Ensure completion of mandatory compliance, hygiene, safety, and prevention trainings.

• Monitor adherence to Accor Learning Programs and brand standards.

• Support internal and external audits related to training and development.

• Employee Engagement

• Organize employee engagement activities, learning campaigns, and recognition programs.

• Promote a learning culture through workshops, webinars, and digital learning platforms.

• Partner with department heads to improve employee productivity and engagement scores.

Qualifications

• Bachelor's Degree in Hotel Management or Business Administration or a related discipline.
• Relevant experience in Learning & Development, preferably within the hospitality industry.
• Previous experience in a hotel L&D / Training Manager role will be preferred.
• Experience in training needs analysis, training planning, facilitation and evaluation.
• Experience in managing training budgets, vendors, records and L&D reporting.

About the Company

Related info: Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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