Learning & Development Lead, Operations

Learning & Development Lead — Operations

Role Overview

The Learning & Development Lead owns training and readiness for Physical Intelligence's robot operator workforce.

This person is responsible for designing and running the systems that take a new operator from candidate work trial through their first 30–60 days, with the goal of getting people productive quickly while maintaining a high quality bar.

They also own ongoing training as the work changes. When researchers introduce new robot workflows, tasks, tools, or operating procedures, the Learning & Development Lead translates those changes into training that can be rolled out quickly and consistently across the operation.

This is a highly operational training role. We are looking for someone who has built or owned training programs for hourly or frontline employees and knows how to turn complex work into a simple, repeatable learning process.

Responsibilities

• Operator Trials & Readiness

• Own the operator work-trial program and ensure candidates are evaluated consistently.

• Maintain clear trial standards, evaluator guidance, and scoring criteria.

• Partner with recruiting and operations to continuously improve what the trial predicts about future operator success.

• New-Hire Onboarding

• Build and run onboarding from day one through the first 30–60 days.

• Define what an operator should know and be able to do at each stage of ramp.

• Create training plans, checklists, certification steps, and readiness milestones.

• Identify struggling operators early and create clear paths for remediation.

• Continuously improve time-to-productivity for new hires.

• New Workflow Training

• Partner with researchers and operations teams when new robot tasks, systems, or processes are introduced.

• Learn new workflows quickly and translate them into clear training materials and operating instructions.

• Design the rollout plan needed to train a large operator population quickly.

• Track who has been trained and verify that the training actually resulted in correct execution.

• Maintain consistency as training expands across shifts, teams, and locations.

• Training Operations

• Maintain a clear training calendar and ensure training happens when required.

• Coordinate trainers, operators, shift leads, and researchers.

• Keep training materials current as workflows change.

• Build repeatable processes so training does not depend on tribal knowledge.

• Track training completion, readiness, and performance metrics.

• Continuous Improvement

• Use operator performance data and feedback to identify gaps in training.

• Work with operations leaders to understand recurring quality or productivity issues.

• Determine whether problems are caused by training, instructions, process, tooling, or something else.

• Continuously simplify and improve how operators learn.

• What We're Looking For

• Experience owning training, onboarding, or workforce development programs for hourly or frontline employees.

• Demonstrated ability to get new employees productive quickly.

• Experience building structured ramp programs with clear milestones and standards.

• Strong operational organization and follow-through.

• Able to turn ambiguous or technical workflows into simple, teachable processes.

• Comfortable managing trainers, who are responsible for training large groups of people on new procedures under tight timelines.

• Strong written and verbal communication.

• Able to work effectively with both highly technical stakeholders, trainers, and frontline operators.

• Comfortable in an environment where processes and requirements change frequently.

• Uses data and observation to improve training rather than relying only on subjective feedback.

• Experience in robotics is not required.

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.