About this role
Learning Consultant
Mauritius
Hybrid
Customer Support Advisor (French Speaker)
Help learners succeed! Join goFLUENT as a Customer Support Advisor, guide learners throughout their journey, find tailored solutions, and make a real impact in an international team.
What you’ll do
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Support our learners from day one
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Become an expert in our products and services to effectively guide new learners throughout their training journey.
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Introduce learners to the different features of our platform and the resources available to help them use it independently.
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Create an outstanding learner experience
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Understand each learner’s needs and goals in order to provide personalized support.
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Respond to learner requests by phone, email, chat, and other communication channels with professionalism and in a timely manner.
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Provide tailored solutions to ensure a smooth and positive experience.
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Drive learner engagement and success
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Proactively follow up with learners to maintain their motivation and engagement throughout their learning journey.
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Encourage them to make full use of the available resources and work towards achieving their language goals.
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Identify potential obstacles and take appropriate action to help learners make progress.
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Collaborate and contribute to continuous improvement
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Work closely with internal teams to ensure a high-quality learner experience.
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Proactively suggest ideas to improve our processes and enhance the customer experience.
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You’re the person we’re looking for if...
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You love helping others and building trusting relationships with the people you interact with.
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You are empathetic, solution-oriented, and able to adapt to the needs of different learner profiles.
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You are organized, autonomous, responsive, and comfortable managing multiple priorities.
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You enjoy working as part of a team and thrive in a multicultural environment.
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You communicate confidently in French, both verbally and in writing.
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What we’re looking for
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Excellent command of French, both spoken and written.
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Good command of English to collaborate with our international teams.
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Good knowledge of IT tools (MS Office, Google Workspace, OpenOffice, etc.).
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HSC or equivalent.
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Previous experience in customer service, learner support, training, or a service-oriented environment is a plus.
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Why join goFLUENT?
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At goFLUENT, you will join a fast-growing Swiss company, present in more than 20 countries and with over 26 years of experience in language training. You will have the opportunity to:
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Work in an international, innovative, and multicultural environment.
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Receive dedicated support through a comprehensive onboarding program and personalized support and follow-up.
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Develop your own skills through our language learning platform.
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Grow within a company that values collaboration, continuous learning, and employee development.
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Make a tangible impact by contributing every day to the success of thousands of learners around the world.
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Ready to join the adventure?
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We can’t wait to meet you and learn more about your journey!
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Discover the lifeatgoFLUENT experience through stories and testimonials from our employees around the world.
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Department
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Learning Consultant
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Role
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Learning Consultant
Location
Mauritius
Remote status Hybrid
About goFLUENT goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.
Founded in 2000
Coworkers 1500+