About this role
Job title: Learning Administrator
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Summary: Provide learning administrative services to support client learning and data management needs
Duties and Responsibilities include the following:
- Perform data entry as it relates to learning administration
- Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
- Make certain client standard operating procedures, processes and service level agreements are maintained
- Identify and trouble shoot discrepancies and issues
- Escalate issues to Manager for resolution
Qualifications
- Entry level for Bachelor’s degree or 2 years of successful working experience in:
- A learning organization
- Training administration (preferred but not required)
- Customer service
- Knowledge of and experience with learning management systems (preferred but not required)
- Experience in Microsoft Office suite
- Team-oriented but self-motivated and able to work with minimal supervision
- Demonstrated attention to detail, strong quality focus, and well organized
- Successful prioritization of work requirements and multitasking, as necessary
- Analytical and problem solving skills
- Client focused to build and maintain professional working relationships
- Ability to remain flexible and adaptable to constant change
- Effective oral and written communication skills with clients, leadership and team members
Requirements
- Willing to work on Malaysia Public Holidays & night shift (supporting ET hours)
- Remote working
- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.