Learner: CSC

Clover South Africa Call Centre Vacation Work Programme

Clover South Africa is inviting recently matriculated young people to apply for its Call Centre Vacation Work Programme 2026/2027. This temporary opportunity is aimed at unemployed young individuals who have completed Grade 12 and are looking to gain practical workplace experience in customer service and call centre operations.

The programme will run from 1 December 2026 to 31 January 2027 at Clover’s Customer Service Centre in Roodepoort, Gauteng. Successful applicants will gain hands-on exposure to a professional working environment while developing essential skills that can support their future career development.

A total of 10 Learner: CSC positions are available. This opportunity is suitable for young people interested in customer service, communication, administration and call centre operations who want to gain valuable experience within an established organisation.

Applications are open from 9 November 2026 until 18 November 2026. Interested candidates who meet the requirements are encouraged to submit their applications before the closing date.

About Clover

Clover is one of South Africa’s established food and beverage companies, operating across different areas of the consumer goods industry. The company offers opportunities for individuals to develop professionally and gain exposure to various business operations.

Through the Call Centre Vacation Work Programme, Clover aims to provide young people with an opportunity to understand how a Customer Service Centre operates while learning about customer interactions, order processing, query resolution and teamwork.

The programme is particularly suitable for recent matriculants who want to gain practical workplace exposure before pursuing further studies or entering the employment market.

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Clover Call Centre Vacation Work Programme Details

Job InformationDetails

Job TitleLearner: CSC

ProgrammeCall Centre Vacation Work Programme

Reference NumberCLO261028-2

Job TypeTemporary

DepartmentCustomer Service Centre

Number of Positions10

LocationRoodepoort

ProvinceGauteng

CountrySouth Africa

Programme Start Date1 December 2026

Programme End Date31 January 2027

Application Opening Date9 November 2026

Closing Date18 November 2026

Required QualificationGrade 12 or equivalent NQF Level 4 qualification

What Does the Programme Offer?

The Call Centre Vacation Work Programme provides participants with practical exposure to customer service activities and the daily responsibilities of a Customer Service Centre.

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Successful candidates will learn how to communicate professionally with customers, respond to enquiries, handle complaints and assist with customer orders.

Participants will also gain exposure to the processes involved in managing customer accounts, confirming orders and communicating with different stakeholders within the organisation.

Some of the valuable skills participants can develop include:

• Customer service skills: Learning how to interact with customers professionally and provide helpful assistance.
• Communication skills: Developing the ability to communicate clearly and effectively with customers and colleagues.
• Problem-solving skills: Learning how to identify customer concerns and work towards appropriate solutions.
• Computer literacy: Applying computer skills when handling customer information, capturing orders and managing enquiries.
• Teamwork: Working alongside other employees to achieve departmental and organisational objectives.
• Interpersonal skills: Building confidence when interacting with customers, colleagues and other stakeholders.
• Numerical skills: Applying basic numerical principles when handling customer orders and related information.

This practical exposure can help young people understand workplace expectations and build confidence in a professional environment.

Minimum Requirements

To qualify for the Clover Call Centre Vacation Work Programme, applicants must meet the following requirements:

• Grade 12 (Matric) or an equivalent NQF Level 4 qualification.
• Matric must have been completed within the past five years, between 2021 and 2025.
• A minimum average of 55% for English.
• A minimum average of 55% for Mathematics or Mathematical Literacy.
• Advanced computer literacy.
• Applicants must currently be unemployed.
• Applicants must not have participated in a learnership programme before.

Important: Meeting the minimum requirements is essential. Applicants should ensure that their matric results reflect the required marks for English and either Mathematics or Mathematical Literacy.

Candidates who completed Matric before 2021 may not meet the stated eligibility criteria.

Competencies and Skills Required

Clover is looking for candidates who demonstrate a positive attitude, willingness to learn and the ability to work effectively with others.

The following competencies are important for this opportunity:

1. Proactive and action orientated

Applicants should demonstrate initiative and be willing to take action when assigned responsibilities. Being proactive means identifying what needs to be done and taking appropriate steps without always waiting for instructions.

2. Honesty and consistency

Candidates should demonstrate integrity, honesty and reliability when performing their duties. They must be able to handle customer information and workplace responsibilities professionally.

3. Maintaining high standards

Successful candidates should be committed to delivering quality work, following procedures and ensuring that assigned tasks are completed accurately.

4. Interpersonal effectiveness

The ability to interact positively with customers, colleagues and other stakeholders is important in a customer service environment.

5. Commitment and motivation

Applicants should demonstrate enthusiasm, dedication and a willingness to learn new skills throughout the programme.

6. Teamwork and collaboration

Candidates must be able to work with other team members, share responsibilities and contribute towards achieving common objectives.

7. Customer orientation

A customer-focused attitude is important. Candidates should understand the importance of assisting customers, responding to their needs and maintaining professional relationships.

8. Effective communication

Applicants must be able to communicate clearly, listen carefully and provide relevant information when dealing with customers and colleagues.

9. Numerical ability

Candidates should have the ability to apply numerical principles when handling customer orders, account-related information and other assigned responsibilities.

Duties and Responsibilities

Successful applicants will be exposed to various activities within Clover’s Customer Service Centre. These responsibilities will help participants understand the daily operations of a call centre and the importance of providing excellent customer service.

1. Providing High-Quality Customer Service

One of the main responsibilities will be assisting customers through different communication channels.

Duties will include:

• Handling inbound and outbound customer interactions.
• Responding to customer enquiries professionally.
• Assisting customers with their concerns and complaints.
• Working with relevant stakeholders to resolve customer queries.
• Ensuring that customers receive appropriate assistance.
• Maintaining a professional attitude when communicating with customers.

Participants will learn how to manage customer interactions and understand the importance of delivering a positive customer experience.

2. Capturing and Confirming Customer Orders

Candidates will also gain exposure to order processing and customer account activities.

Responsibilities will include:

• Capturing customer orders accurately and within the required timeframes.
• Processing orders according to the daily call list.
• Informing customers when their accounts are on hold.
• Confirming customer orders in accordance with standard operating procedures.
• Communicating order-related issues to the relevant stakeholders.
• Ensuring that customer order information is recorded correctly.

Accuracy and attention to detail will be important when handling customer orders and related information.

3. Selling Clover and Principal Products

Participants will also be exposed to product-related customer interactions and sales activities.

Duties will include:

• Promoting Clover products and principal products according to customer ranging.
• Informing customers about available products.
• Offering additional or new products where appropriate.
• Explaining product features and special offers to customers.
• Supporting sales activities through effective customer communication.

This responsibility will help participants develop their communication and product knowledge while learning how cus