About this role
We are recruiting for a leadership position focused on financial services call center operations, with emphasis on coaching and fraud-related processes. Candidates must clearly demonstrate measurable coaching results and specific experience in banking or fraud operations.
Requirements
- Robust leadership experience in call center environments.
- Background in financial services call centers, including banking and/or fraud operations.
- A metrics-driven coaching style — your resume should highlight measurable coaching outcomes and specific banking/fraud operations experience.