Leader in Training (LIT) and Floor Leader

Job title: Leader in Training (LIT) and Floor Leader

About the Role The Leader in Training (LIT) and Floor Leader at HelloRache supports the store mission to create the most enjoyable shopping experience for Guests by performing sales, merchandising and operational tasks and by leading the team in partnership with the Store Manager and Leadership Team.

What You'll Do

• Greet Guests with a friendly, engaging attitude and provide legendary service; answer questions about the store and its merchandise; recommend, locate, and obtain products based on Guest needs.
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience; demonstrate product knowledge and share sales education with the Team.
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices; stay up-to-date on SPG and use it daily to accomplish goals.
• Remain consistent on personal sales while looking for opportunities to improve Teammates’ presentations using the Sales Presentation Guide (SPG).
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management; provide legendary service across Front 5, sales floor, fitting rooms, and the register area.
• Be knowledgeable of exchange and return procedures and turn service into a showmanship opportunity; expand Guest selection through inventory management tools, advanced product search, and iPad apps.
• Maintain and build good Guest relationships to develop a client-based business; lead by example with showmanship, excellent customer service and attentive service; communicate Guest Levels with the Team.
• Recruit, train and develop new Teammates; stay positive and coachable; participate in daily setup, training, impacting and reviews; utilize the Performance Tracker.
• Demonstrate denim showmanship and denim fit knowledge to drive results with Teammates and Guests.
• Visual Merchandising: own and influence product zones, maintain product knowledge, placement, and visual standards; manage the weekly visual checklist and lifecycle of product; recognize merchandising opportunities from freight to floor and communicate recommendations to the Store Manager; conduct informative store tours.
• Operations: work a flexible schedule; execute Opening/Closing Checklists; monitor security and Loss Prevention; follow POS procedures; handle returns and exchanges per Buckle guidelines; maintain a positive attitude when dealing with Guests or Team Members.

What We're Looking For

• Customer-service orientation with leadership ability to recruit, train, and develop Teammates; coachable and eager to learn.
• Strong communication, showmanship, and ability to engage Guests and translate interest into sales.
• Ability to work independently and with management to drive results; maintain a positive appearance and attitude; familiarity with POS and loss prevention fundamentals.

Nice to Have

• Denim showmanship and denim fit knowledge; passion for fashion and staying current with trends.