Lead UX Designer - 13 Month Term

Lead UX Designer - 13 Month Term

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Are you passionate about crafting exceptional user experiences and eager to make a difference in the world of design? We are seeking a forward-thinking Lead UX Designer to join our design team on a contract basis in the vibrant city of Toronto. As a Lead UX Designer, you are accountable for driving design quality and outcomes across complex problem spaces while mentoring other designers and strengthening the design practice. Join a team that designs digital self‑service and assistance experiences that help clients get things done with confidence. We focus on enabling clients to solve problems on their own, guiding them to the right support when human help is needed, and continuously improving how banking can be done digitally. This role is as a hands-on Lead Individual Contributor.

What You'll do

• Craft & Design Excellence Deliver and uphold high-quality UX and design solutions across complex products, features, or journeys.

• Demonstrate deep expertise in one or more design disciplines, with strong working knowledge across adjacent crafts (e.g., research, accessibility, content, technology).

• Contribute to and influence patterns, standards, and design systems, negotiating and aligning with peers across teams.

• Collaborate ensure alignment and cohesion across journeys.

• Demonstrate curiosity about AI and emerging technologies, especially its impact on customer experience, design craft, and workflows.

• Explores how AI can augment (not replace) human-centered design.

• Show awareness of ethical, trust, and transparency considerations when designing AI-powered experiences.

• Stay informed on industry trends in AI, particularly in regulated environments like banking.

• Ownership & Influence

• Own the solution to complex, ambiguous design problems at the product or journey level.

• Work closely with product management, engineering, and business partners to drive an optimal client experience.

• Identify, reframe, and prioritize design opportunities that drive meaningful customer and business outcomes.

• Manage timelines and dependencies, anticipating risks