About this role
About the Role Lead Tellers act as a resource in identifying and resolving client servicing issues, serving as the primary troubleshooter for complex problems and client service needs, and enhancing client relationships through distinctive in-branch service. They ask questions and listen to clients to uncover financial needs and transition clients to a banker for deeper financial wellness conversations. What You'll Do
- Identify and resolve client servicing issues and serve as the primary troubleshooter for complex problems.
- Enhance client relationships by delivering distinctive quality service in branch and guiding clients to bankers as needed.
- Observe and coach Tellers to improve the client experience and operational effectiveness.
- Manage day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. What We're Looking For
- Strong client experience culture and presence with every client and teammate, with the ability to make a positive impact on their day.
- Ability to observe and coach Tellers to improve service quality and branch operations.
- Experience with day-to-day Teller scheduling, staffing, and ensuring compliance with regulatory, security, and internal audit controls.
- Effective communication and problem-solving skills, and a collaborative mindset.