About this role
Job title: Lead Teller
About the Role
Lead Teller is a frontline leadership role focused on delivering outstanding client service in the branch, solving servicing issues, and coaching tellers. You’ll identify client needs, guide them toward appropriate banking solutions, and ensure branch operations, compliance, and staffing run smoothly.
What You'll Do
- Serve as a resource in identifying and resolving client servicing issues and act as the primary troubleshooter for complex client service needs
- Enhance client relationships by delivering distinctive quality service in-branch and guiding clients to the right banking solutions
- Ask questions and listen to clients to uncover financial needs and transition clients to a banker for deeper financial wellness conversations
- Observe and coach Tellers to improve the client experience and operational effectiveness
- Manage day-to-day Teller scheduling, staffing, and ensure branch compliance with regulatory, security, and internal audit controls
What We're Looking For
- Commitment to a strong client experience culture and being present with clients and teammates
- Ability to identify client needs, communicate effectively, and collaborate with branch teams
- Experience or aptitude in coaching others and managing teller operations and compliance