About this role
Job title: Lead Teller
About the Role Lead Teller at Key Bank serves as a problem solver, trusted advisor, and primary resource for client servicing in the branch. They identify and resolve client service needs, act as the primary troubleshooter for complex issues, and enhance client relationships by delivering distinctive quality service in branch. They also support coaching of Tellers and manage day-to-day scheduling, staffing, and branch compliance with regulatory, security, and internal audit controls.
What You'll Do
- Be a resource in identifying and resolving client servicing issues, serve as primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch.
- Ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation.
- Observe and provide coaching to Tellers to enhance the client experience and operational effectiveness.
- Responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls.