About this role
About the Role Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, and serve as the primary troubleshooter for complex problems and client service needs, enhancing client relationships with distinctive quality service in the branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker for deeper financial wellness. What You'll Do
- Identify and resolve client servicing issues and act as a primary troubleshooter for complex problems and client service needs.
- Enhance client relationships by delivering distinctive quality service in-branch.
- Ask questions and listen to clients to uncover financial needs and refer them to a banker for deeper financial wellness.