About this role
About the Role Be a problem solver, trusted advisor, and partner to KeyBank communities. As a Lead Teller, you will act as a resource to identify and resolve client servicing issues, serve as the primary troubleshooter for complex problems, and enhance client relationships by delivering distinctive quality service in-branch. What You'll Do
- Identify and resolve client servicing issues and financial needs in collaboration with the branch team
- Serve as the primary troubleshooter for complex client service problems
- Ask questions and listen to clients to uncover financial needs and transition them to a banker to fulfill those needs
- Provide distinctive quality service in-branch to strengthen client relationships
- Support branch goals and comply with policies and procedures What We're Looking For
- Strong problem-solving and customer service orientation
- Excellent listening and communication skills; ability to ask clarifying questions
- Ability to build relationships and provide guidance in a branch setting
- Team player who can work with bankers to meet client needs
- Comfortable working in a fast-paced branch environment and guiding clients toward appropriate banking solutions