About this role
About the Role Lead Teller is a frontline banking role focused on solving client issues and building trust in KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and help enhance client relationships with Key by providing distinctive quality service in branch. What You'll Do
- Identify and resolve client servicing issues
- Serve as the primary troubleshooter for complex problems and client service needs
- Enhance client relationships with Key by providing distinctive quality service in branch
- Ask questions and listen to clients to uncover financial needs
- Transition clients to a banker for deeper financial needs What We're Looking For
- Ability to identify and resolve client servicing issues and client service needs
- Serve as primary troubleshooter for complex problems and client service needs
- Ask questions and listen to clients to uncover financial needs
- Transition clients to a banker for deeper financial needs