About this role
About the Role Be a problem solver, trusted advisor, and partner to the people and businesses in KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial relationship. What You'll Do
- Identify and resolve client servicing issues and serve as the primary troubleshooter for complex problems and client service needs in the branch.
- Enhance client relationships by delivering distinctive quality service and by listening to clients to uncover financial needs.
- Ask questions to uncover financial needs and transition clients to a banker for deeper financial solutions.
- Collaborate with team to ensure a smooth client experience and escalate issues as needed.