About this role
About the Role Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. What You'll Do
- Act as a resource for identifying and resolving client servicing issues in the branch.
- Serve as the primary troubleshooter for complex client service needs and questions.
- Enhance client relationships by delivering distinctive quality service in-branch.
- Ask questions and listen to clients to uncover financial needs and opportunities.
- Transition clients to a banker to discuss deeper financial solutions when appropriate. What We're Looking For
- Strong customer service orientation and ability to resolve client service issues.
- Excellent communication and interpersonal skills to listen, ask questions, and build relationships.
- Problem-solving mindset with the ability to troubleshoot complex client scenarios.
- Team player who can work in a branch environment and collaborate with bankers for deeper financial needs.