About this role
Job title: Lead Teller
About the Role As a Lead Teller at Key Bank, you will be a resource in identifying and resolving client servicing issues, serving as the primary troubleshooter for complex problems and client service needs, and enhancing client relationships with distinctive quality service in the branch. You will help clients with everyday banking needs and guide them toward banking solutions.
What You'll Do
- Engage with clients to uncover financial needs by asking questions and actively listening.
- Identify and resolve client servicing issues and act as the primary troubleshooter for complex problems.
- Enhance client relationships by delivering distinctive quality service in the branch.
- Transition clients to a banker to provide deeper financial solutions.
What We're Looking For
- Strong customer service and communication skills.
- Ability to resolve client issues and troubleshoot effectively.
- Proactive problem solver and trusted advisor.
- Interest in identifying financial needs and guiding clients to appropriate banking solutions.
- Team player with a client-service mindset.