About this role
Job title: Lead Teller
About the Role Lead Teller at KeyBank acts as a trusted advisor and problem-solver in branch settings. The role focuses on identifying and resolving client servicing issues, serving as the primary troubleshooter for complex problems and client service needs, and enhancing client relationships by delivering distinctive quality service in-branch.
What You'll Do
- Act as a resource in identifying and resolving client servicing issues
- Serve as the primary troubleshooter for complex problems and client service needs
- Enhance client relationships by delivering distinctive quality service in-branch
- Ask questions and listen to clients to uncover financial needs
- Transition clients to a banker to address deeper financial needs
What We're Looking For
- Strong problem-solving and client service skills
- Ability to identify financial needs by asking questions and listening to clients
- Capability to guide clients to the appropriate banking professional for deeper financial solutions
- Commitment to providing high-quality service and in-branch collaboration