Lead Teller
About this role
Job title: Lead Teller
About the Role
Lead Teller is a customer-facing role focused on solving client servicing issues and acting as a trusted advisor to individuals and businesses in KeyBank communities. The Lead Teller serves as the primary troubleshooter for complex client service needs and enhances relationships by delivering distinctive quality service in the branch. They identify financial needs by asking questions and guide clients to a banker for deeper financial discussions.
What You'll Do
- Identify and resolve client servicing issues and be a resource for client questions.
- Serve as the primary troubleshooter for complex client service needs.
- Enhance client relationships by delivering distinctive quality service in the branch.
- Ask questions and listen to clients to uncover financial needs and transition them to a banker for deeper discussions.
What We're Looking For
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